In accordance with the provisions of Legislative Decree 6 September 2005 no. 206 (and subsequent amendments and additions), the Customer Consumer, if not satisfied with the products or the content of the services purchased from the Seller, you may return the products themselves or forfeit the right to the provision of the services and obtain a refund of the price already paid at the time of the payment in advance.

Mode of exercise
To this end, the Customer must contact the Seller within 14 days of the delivery of the products or within 14 days of the purchase of the services, by sending an email to the address info@pettihome.shop, containing all the information necessary and useful for a correct processing of the practice of return and refund.

This communication must necessarily contain all that follows:

  1. the expressed will of the Customer wishes to terminate in whole or in part by the purchase contract;
  2. the description and the codes of the Products with respect to which it exercises the right of withdrawal.

The rebate will be paid by the Vendor within 14 days from the receipt of the product, subject to the control of the same.

The amount refunded is equal to the just value of the goods purchased excluding shipping costs, which are borne by the buyer.

Following receipt of the notice with which the Customer communicates its intention to exercise the right of withdrawal, the Seller verified the correspondence to the requirements indicated above, shall arrange, via e-mail, with the Customer of the ways in which to make restitution of the products.

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