Skip to main content

Let’s talk

A person, not an obstacle course.

Before purchase or after delivery, the PETTI team is available to help. For order-related requests, keep your order number handy so we can review the case quickly.

01Products and sizes
02Orders and delivery
03Returns, withdrawal and issues
01Email
pettiartigianiitaliani@gmail.com
Write at any time; we reply on working days.
02WhatsApp
+39 329 071 2729
Monday–Friday · 8:00–18:00 Italian time
03Location
Castellammare di Stabia · Naples
Visits by prior arrangement only.
01

Before purchase

Choosing well is part of the service.

We can help with dimensions, materials, variants, availability and coordination. When possible, send the exact product name or page link.

02

After purchase

Start with the order, then the issue.

  1. 01For delivery or order changes, include order number and checkout email.
  2. 02For incorrect, defective or damaged items, include clear photos of product, label and packaging.
  3. 03For a simple change of mind, use the Returns and withdrawal path.
  4. 04Never send complete payment-card details or unnecessary documents.

PETTI

Good support ends with a clear next step.

We collect the necessary information once, identify the type of request and guide you without unnecessary handoffs.