01
Order and payment
Confirmation, payment, possible pre-processing changes and checkout issues.
PETTI support
First we understand the case. Then we choose the right path.
Order, delivery, return, withdrawal and defect are different situations. This page helps you start from the right one and send only useful information.
01Orders and delivery
02Returns and withdrawal
03Defects and non-conformity
01
01 · Order
A question about your purchase?
02
Shipping and tracking
Delivery status, address, delays, non-delivery and carrier issues.
03
Product and size
Materials, variants, dimensions and product information.
02
02 · After-sales
If you changed your mind or something is wrong.
01
Withdrawal
For eligible online purchases, use the withdrawal path. No reason is required.
02
Return logistics
After withdrawal or authorisation, follow the return instructions and keep proof of shipment.
03
Error, defect or damage
These cases are handled separately from a simple change of mind.
03
03 · What to send
The right information avoids unnecessary back-and-forth.
- 01Order number and checkout email.
- 02A short, precise description.
- 03For errors, defects or damage: photos of product, label and packaging.
- 04For delivery issues: tracking information and useful parcel photos.
- 05Never send complete card details or unnecessary identity documents.
04
Payment
Cash on delivery.
- 01Cash on delivery: €4 service fee when the option is available and selected at checkout.
PETTI
The goal is not to open a ticket. It is to close it well.
Identifying the type of request immediately helps us apply the correct procedure and give a more useful answer.